Shipping Policy
✈️ Global Shipping Policy
Fast, reliable, and transparent shipping from our warehouse to your door.
🌍 I. Shipping Destinations & Taxes
- 📍 Coverage: We ship worldwide, with exceptions only for regions unreachable by standard logistics.
- 📦 Shipping Costs: Shipping fees are already included in the displayed product prices.
- 💳 VAT & Duties:
All prices displayed on our website are final prices for customers in supported regions.
For customers located in the above countries, no additional import duties or extra shipping fees will be charged.
⏱️ II. Processing & Delivery Times
- ⚙️ Processing Time: Orders are processed within 12 - 24 hours on business days (excluding weekends and public holidays).
- 🏭 Dispatch: Orders will be shipped from the factory warehouse within 24 business hours.
- 🚚 Estimated Delivery: 7 to 12 business days. (Actual delivery time may vary slightly depending on local logistics conditions.)
- ⏳ Out of Stock: If an item is temporarily out of stock, please allow 10 - 14 business days for preparation and dispatch.
🔍 III. Order Tracking
Once your order is shipped, you can track it via:
- Logging into your account, navigating to "Order Details", and clicking "Track".
- Using the universal tracking platform 17track.net. Simply enter your tracking number and carrier name.
🤝 IV. Customer Support & Delays
- 💬 Assistance: We are committed to replying within 24 hours. Contact us at service@xodbrakes.com.
- ⚠️ Force Majeure Delays: Traditional holidays (e.g., Christmas, Spring Festival, Black Friday), severe weather, customs inspections, or other unforeseen events may cause delivery delays. Please check your tracking information regularly for the latest updates.