Warranty Policy
Hydraulic Brake Warranty & Guarantee
This policy explains the XOD Brakes commercial warranty for eligible products purchased directly from xodbrakes.com, including hydraulic brake calipers, master cylinder bodies, customized brake configurations, wear components, warranty exclusions and the claim process.
Last updated: September 13, 2026
| Component | Commercial Warranty | Coverage Notes |
|---|---|---|
| Main Brake Caliper Body | 12 Months | Covered against verified manufacturing or workmanship defects under normal intended use. |
| Master Cylinder / Hydraulic Pump Body | 12 Months | Retail purchases from xodbrakes.com are covered against verified manufacturing or workmanship defects. Lever blades, adjusters and wear-related external hardware are treated separately. |
| Hydraulic Brake Hose | Initial Defect / DOA Coverage | Covered for verified manufacturing defects present at delivery. Damage caused by cutting, incorrect routing, abrasion, fitting errors or improper installation is not covered by the extended commercial warranty. |
| Brake Lever Blade / Adjusters / External Hardware | Initial Defect / DOA Coverage | Normal wear, impact damage, adjustment damage and customer-caused mechanical damage are excluded from the extended commercial warranty. |
| Brake Pads | Wear Item | No extended wear warranty. Verified manufacturing defects present at delivery remain eligible for review. |
| Brake Rotors | Wear / Friction Component | Normal wear, heat discoloration, contamination and damage caused by incorrect installation or incompatible setup are not covered. |
| Sensors, Connectors, Bolts, Fittings & Accessories | Initial Defect / DOA Coverage | Eligible for review where a verified manufacturing defect or incorrect supplied part is identified at delivery. |
| XOD Factory-Customized Brake Configuration | Component-Specific Coverage | XOD customization workmanship is covered where the delivered configuration materially differs from the written specifications confirmed with XOD or contains a verified manufacturing defect. |
1. XOD Commercial Warranty Scope
This commercial warranty applies to eligible genuine XOD products purchased directly from xodbrakes.com and supported through the XODbrakes.com after-sales service channel.
The website is operated by Shenzhen Honglan E-commerce Co., Ltd. as an authorized online distributor specializing in aftermarket XOD hydraulic braking systems.
1.1 Warranty Start Date
Unless a specific product page or written commercial agreement states otherwise, the applicable XOD commercial warranty period starts from the date the product is delivered to the customer.
1.2 Purchases From Other Sellers
Products purchased through another marketplace, bicycle shop, scooter shop, distributor or unrelated third-party seller should normally be submitted to the original seller for warranty support.
XODbrakes.com may provide technical guidance where reasonably possible, but this commercial warranty does not automatically apply to purchases for which XODbrakes.com was not the seller.
2. Retail Hydraulic Brake Warranty Coverage
2.1 Main Brake Caliper Body
The main hydraulic brake caliper body is covered by a 12-month limited commercial warranty against verified manufacturing and workmanship defects under normal intended use.
2.2 Master Cylinder / Hydraulic Pump Body
For eligible retail purchases made directly through xodbrakes.com, the main master cylinder or hydraulic pump body is also covered for 12 months against verified manufacturing and workmanship defects.
This coverage applies to the main hydraulic body and does not mean that every external lever blade, reach adjuster, fastener, sensor, wire or other wear-related part automatically receives the same extended commercial warranty.
2.3 What Is a Manufacturing Defect?
A manufacturing defect is a verified fault in material, assembly or workmanship that prevents the covered component from performing its intended function under normal use and is not caused by installation, impact, wear, modification, incompatible parts or improper maintenance.
3. Damage on Arrival & Initial Product Defects
Brake hoses, lever hardware, sensors, connectors, fittings, fasteners, accessories and wear-related components are protected against verified damage on arrival or manufacturing defects present when the product is delivered.
3.1 Report Initial Problems Promptly
For the fastest handling, please report visible delivery damage, missing components or an apparent initial product defect within 7 calendar days of delivery.
Failure to report within 7 days does not remove any mandatory statutory rights that apply under applicable law.
3.2 Preserve Evidence
If an item arrives damaged or appears defective before installation, please keep the original packaging, product, accessories and shipping label while the claim is being reviewed.
Clear photos and video can significantly accelerate verification.
Transportation damage may also be subject to the XOD Shipping Protection Policy where optional shipping protection was purchased and the claim qualifies.
4. Warranty for Customized Hydraulic Brake Products
A customized or made-to-order product is not automatically excluded from warranty coverage merely because it was customized.
XOD Brakes remains responsible for verified manufacturing defects affecting covered components and for customization workmanship that materially fails to match the final written specifications confirmed with XOD Brakes.
4.1 Custom Specifications May Include
Customer-confirmed front or rear hose length.
Vehicle-specific lever interface or connector.
Customer-specific sensor or power-off configuration.
Brake position, caliper orientation or vehicle layout.
XOD-prepared piston configuration confirmed for the custom order.
Special fittings or another configuration confirmed in writing.
4.2 Customer-Supplied Incorrect Specifications
If the custom product matches the specifications the customer confirmed in writing, incompatibility caused by incorrect customer-supplied information is not considered a manufacturing defect or XOD customization error.
4.3 XOD Customization Error
If the product materially differs from the final written specifications confirmed with XOD and that difference prevents normal installation or intended use, contact XOD Brakes with supporting evidence.
An appropriate remedy may include a corrected component, remake, replacement or another remedy according to the circumstances and applicable law.
Custom-order cancellation and return rules are explained separately in the XOD Return & Refund Policy .
5. Installation, Hose Shortening, Bleeding & Maintenance
Hydraulic brake installation and maintenance can include legitimate procedures such as hose shortening, hose routing, fitting installation, mineral-oil bleeding and caliper alignment.
Performing these procedures does not automatically void the entire XOD warranty. However, damage caused by incorrect installation, servicing, modification or incompatible materials is not covered by the voluntary commercial warranty.
5.1 Brake Hose Shortening
If a hose must be shortened, it should be cut cleanly using suitable tools and reassembled using compatible fittings and correct hydraulic procedures.
Hose leaks, fitting damage or hydraulic faults caused by incorrect cutting, improper fitting installation, excessive bending, abrasion, pulling or incorrect routing are excluded from the extended commercial warranty.
5.2 Brake Bleeding & Hydraulic Fluid
Correct brake bleeding performed as part of normal installation or maintenance does not by itself void unrelated warranty coverage.
Damage caused by incorrect bleeding procedures, contamination, incompatible hydraulic fluid or improper maintenance is not covered.
5.3 Third-Party Compatible Parts
Use of a third-party brake pad, rotor or compatible accessory does not automatically cancel warranty coverage for an unrelated XOD manufacturing defect.
However, damage caused by an incompatible, incorrectly sized, defective or improperly installed third-party component is excluded from the XOD commercial warranty.
5.4 Internal Disassembly
Damage caused by customer disassembly or alteration of a sealed master-cylinder, caliper body or internal piston assembly is not covered unless the work was specifically authorized by XOD Brakes in writing.
Before installation or maintenance, review the XOD Hydraulic Brake Installation & User Manual .
6. What Is Not Covered by the XOD Commercial Warranty?
The voluntary commercial warranty does not cover a fault to the extent that the fault was caused by:
- crash, collision, accident, impact or physical abuse;
- normal wear of brake pads, rotors, lever hardware or other consumable components;
- contamination by oil, grease, chemicals or other foreign substances;
- incorrect installation, incompatible mounting hardware or incorrect torque;
- incorrect hose shortening, routing, fitting assembly or abrasion;
- incorrect brake bleeding or use of incompatible hydraulic fluid;
- customer-caused damage to wiring, motor cut-off sensors, connectors or plugs;
- unauthorized internal caliper, master-cylinder or piston modification where that modification caused the fault;
- corrosion or chemical damage caused by abnormal exposure, improper storage or unsuitable cleaning chemicals;
- continued use of a brake after an obvious serious fault was discovered and that continued use caused additional damage;
- ordinary cosmetic marks, finish wear or appearance changes that do not materially affect intended braking function;
- use outside the product's reasonably intended application or specifications.
7. How to File an XOD Warranty Claim
Stop using the product if the brake has a serious leak, loss of hydraulic pressure or another condition that may affect safe braking.
- Provide your order number. Send the xodbrakes.com order number or other acceptable proof of purchase.
- Describe the problem. Explain when the issue started and what symptoms you observed.
- Provide clear photos or video. Show the affected component, installation and visible fault.
- Provide vehicle and installation information if relevant. Include the vehicle model, front/rear position, hose configuration, connector type and any recent maintenance.
- Complete reasonable troubleshooting. XOD support may ask for safe checks that help identify whether the issue is a manufacturing defect, installation problem or replaceable component.
- Receive the warranty decision and remedy. XOD Brakes will review the available evidence and provide the appropriate next step.
8. Warranty Remedies
When a claim is verified under the XOD commercial warranty, the remedy will depend on the type and severity of the defect.
Troubleshooting or installation guidance where the problem can reasonably be corrected without replacing the entire system.
A compatible replacement part may be supplied when only one component is defective.
A covered product or custom configuration may be repaired or remade where appropriate.
A replacement may be supplied where repair or component replacement is not an appropriate solution.
A proportional price adjustment may be available where required by applicable law or agreed as an appropriate solution.
A refund may be provided where required by applicable law or where an appropriate repair or replacement cannot reasonably resolve a verified covered issue.
Under the voluntary XOD commercial warranty, XOD Brakes may select a reasonable remedy based on the verified defect and available parts, subject always to any mandatory remedy rights that apply by law.
9. Warranty Shipping, Labor & Other Costs
9.1 Verified Covered Defect
For a verified warranty defect, XOD Brakes will provide an appropriate shipping or replacement arrangement and will bear reasonable necessary warranty-related costs where required under the commercial warranty or applicable law.
9.2 Do Not Send Freight Collect Without Approval
Do not return a product freight-collect, cash-on-delivery or using an unusually expensive shipping method unless XOD Brakes has approved that arrangement in writing.
9.3 Third-Party Mechanic Labor
Independent mechanic fees, installation labor, diagnostic fees or third-party repair charges are not automatically reimbursable under the voluntary commercial warranty.
If you expect XOD Brakes to reimburse a third-party repair or labor expense, obtain written authorization before the expense is incurred, unless applicable law provides otherwise.
9.4 Indirect Costs
To the extent permitted by applicable law, the voluntary commercial warranty does not cover indirect costs such as vehicle downtime, rental costs, loss of business, lost income or other consequential expenses.
10. B2B, Wholesale & Commercial Warranty
B2B, wholesale, distributor, repair-shop, fleet, OEM and custom-project orders may be subject to warranty terms stated in a quotation, invoice, purchase order, project confirmation or separate written commercial agreement.
Where a specific written commercial warranty has been agreed for a B2B transaction, that written term governs the commercial warranty for that transaction.
10.1 Standard B2B Caliper Coverage
Unless a separate written agreement provides different coverage, the main brake caliper body for eligible standard B2B orders is covered by the applicable 1-year limited caliper-body warranty described through the XODbrakes.com wholesale service channel.
Brake hoses, lever assemblies and other wear-related or consumable components are not automatically included in the B2B one-year caliper-body commercial warranty unless specifically agreed in writing.
10.2 Bulk Custom Projects
Bulk customization, private-label, custom-logo and special vehicle-project warranty terms may be reviewed according to product configuration, quantity and production requirements.
Commercial customers can review the XOD Hydraulic Brakes Wholesale & B2B page .
11. Statutory Consumer Rights & EU Legal Guarantee
The 12-month XOD commercial warranty is separate from mandatory statutory rights relating to defective or non-conforming goods.
This means that expiry of the XOD 12-month commercial warranty does not automatically mean that an EU consumer has lost all legal rights concerning a product that was legally non-conforming.
Depending on the applicable legal rules and circumstances, statutory remedies for non-conforming goods may include repair, replacement, price reduction or refund.
Some countries or regions may provide rights that are longer or more protective than the general terms described on this page.
12. XOD Hydraulic Brake Warranty FAQ
How long is the XOD hydraulic brake warranty?
For eligible retail purchases made directly through xodbrakes.com, the main brake caliper body and main master-cylinder/hydraulic-pump body are covered by a 12-month limited commercial warranty against verified manufacturing and workmanship defects.
Are XOD brake hoses covered for 12 months?
Brake hoses are not included in the same extended 12-month commercial coverage as the main retail caliper and master-cylinder bodies. Verified manufacturing defects present at delivery remain eligible for review.
Does shortening the hydraulic brake hose void the warranty?
Correct hose shortening does not automatically void unrelated warranty coverage. However, leaks or damage caused by incorrect cutting, fittings, routing or reassembly are not covered by the voluntary commercial warranty.
Does bleeding an XOD hydraulic brake void the warranty?
No. Correct bleeding performed as normal installation or maintenance does not automatically void unrelated warranty coverage. Damage caused by incorrect bleeding or incompatible hydraulic fluid is excluded.
Can I use third-party brake pads or rotors?
Using a compatible third-party component does not automatically cancel coverage for an unrelated XOD manufacturing defect. Damage caused by an incompatible or incorrectly installed component is not covered.
Are brake pads covered by the XOD warranty?
Brake pads are normal wear items and are not covered against ordinary wear. A verified manufacturing defect present at delivery can still be reviewed.
Are customized XOD hydraulic brakes covered by warranty?
Yes. Customization does not by itself remove warranty protection. Covered components remain eligible for manufacturing-defect review, and XOD is responsible where factory customization materially differs from the final written specifications confirmed with the customer.
What if I gave XOD the wrong customization information?
If XOD supplied a product that accurately matches the specifications you confirmed in writing, incompatibility caused by incorrect customer-provided information is not considered an XOD manufacturing or customization defect.
Does the 1-year XOD warranty replace the EU 2-year legal guarantee?
No. The XOD commercial warranty is additional to mandatory statutory rights. EU consumers generally have at least a two-year legal guarantee for new goods where EU consumer law applies.
Do I need to return the whole brake kit for a warranty claim?
Not necessarily. Contact XOD first. Depending on the fault, we may be able to verify the issue through photos or video and provide a replacement component without requiring the complete brake system to be returned.
13. Related XOD Policies & Technical Resources
Use the following resources to confirm installation, compatibility, return eligibility and after-sales procedures.
14. Contact XOD Brakes for Warranty Support
Contact XOD Brakes if you experience a hydraulic brake fault, leak, product defect, compatibility issue or customization problem.
XOD Brakes is operated by Shenzhen Honglan E-commerce Co., Ltd.