Return & Refund Policy

🔄 Return & Refund Policy

We value your shopping experience and are committed to making our return and refund process as smooth and transparent as possible. Please read the following policy carefully before initiating a return or cancellation.

1️⃣ Order Modification & Cancellation (Before Shipping)

• 🕒 How to Apply: Contact us at service@xodbrakes.com within 12 hours of placing your order.
• ⚙️ Processing Time: Our support team will confirm your request within 1–2 business days.
• 💳 Refund Method: Approved cancellations will be refunded to your original payment method within 3–5 business days.
• ⚠️ Important: Once a package has been dispatched, the order CANNOT be modified or cancelled.

2️⃣ Return Eligibility (After Shipping)

Products purchased on xodbrakes.com are eligible for return under the following conditions:

2.1 Quality Defects (Within 7 Natural Days)

• Eligibility: Defect reported within 7 natural days of delivery.
• How to Apply: Email us with your order number and clear photos/videos of the defect. We will reply within 2 business days.
• Instructions: Must be returned in original packaging with all accessories and manuals. A return shipping label will be provided upon approval.
• Cost: XOD bears ALL return shipping costs.

2.2 Wrong Item Received

• Eligibility: Must contact us within 3 natural days of delivery.
• Cost: XOD bears the return shipping costs.

2.3 Change of Mind (Buyer's Remorse)

Returns for non-quality reasons are generally NOT accepted. If you insist on a return:

• The product must be unopened and in its original state.
• Request must be submitted within 3 natural days of delivery.
• You are responsible for the return shipping fee (approx. €20 to €50).
• You must contact customer service before returning the item.

2.4 Used & Damaged Products

• Products that have been used and damaged by the user are strictly non-returnable. Only repair services are available.

2.5 Opened or Lightly Used (But Undamaged)

• A 50% restocking fee (based on the original price) will be applied.
• Round-trip shipping costs will be deducted from the refund (if you ship it back yourself, only the original shipping cost is deducted).

2.6 Logistics Issues

• Carrier Fault: XOD will resend the item or issue a refund at our expense.
• Wrong Address Provided by Customer: Customer must pay the reshipping fee.
• Package Rejected by Customer: Original shipping and return shipping fees (€20–€50) will be deducted from the refund.

2.7 Wrong Accessory Ordered

• Customer is responsible for return shipping costs.
• Refunds will be processed after deducting the original shipping cost.

📦 3. The Return Process

1. Submit Request: Email service@xodbrakes.com with your order number and reason for return.
2. Approval: We will verify eligibility within 2 business days and provide return guidelines and the address.
3. Ship the Item: Send the product within 3 natural days of approval. Use the original packaging and include all accessories.
4. Provide Tracking: Email us the tracking number, a copy of the shipping label, and carrier info.
5. Inspection & Refund: Upon receiving and verifying the item/serial number, you will be notified within 3 business days. Approved refunds will be issued to your original payment account within 3–5 business days.

📍 4. Additional Information

• 🏢 Return Address: Room 805, Yisheng Building, No. 13 Zhongxing Road, Buji Street, Longgang District, Shenzhen, China.
• 📦 Packaging Responsibility: Customers are responsible for properly packaging return items to prevent transit damage. Damage caused by improper packaging may result in a deducted refund or a rejected claim.