Return & Refund Policy

🔄 Return & Refund Policy

We value your shopping experience and are committed to making our return and refund process as smooth, fair, and transparent as possible. Please review our guidelines below.

1️⃣ Order Modification & Cancellation (Before Shipping)

• 🕒 How to Apply: Contact us at service@xodbrakes.com within 12 hours of placing your order.
• ⚙️ Processing Time: Our support team will confirm and cancel your order within 1–2 business days.
• 💳 Refund Method: Approved cancellations will be fully refunded to your original payment method within 3–5 business days.
• ⚠️ Important Note: Once a package has been dispatched, the order cannot be modified or cancelled.

2️⃣ Return Eligibility & Timeframes (After Shipping)

Products purchased directly on xodbrakes.com enjoy a transparent return window under the following standard categories:

🔹 2.1 Quality Defects & Manufacturing Faults

• ⏱️ Timeframe: Must be reported within 30 natural days of delivery.
• 📸 Proof Required: Email us clear photos or videos showing the operational defect.
• 🚚 Shipping Cost: XOD Brakes covers 100% of the return shipping costs for verified defects.

🔹 2.2 Wrong Item Received

• ⏱️ Timeframe: Contact customer service within 7 natural days of delivery.
• 📦 Condition: Must keep the product unopened and in its original package.
• 🚚 Shipping Cost: XOD Brakes will provide a free return label and reship the correct item immediately.

🔹 2.3 Change of Mind (Buyer's Remorse)

• ⏱️ Timeframe: We accept remorse returns within 14 natural days of delivery.
• 📦 Condition: The item must be completely unopened, unused, and in its brand-new original state.
• 💰 Restocking Fee: No restocking fees apply for completely unopened and pristine returns.
• 🚚 Shipping Cost: The buyer is responsible for the international return shipping fee (approx. €20 - €50).

🔹 2.4 Opened or Lightly Handled Items

• ⚙️ Condition: Packages that have been opened but remain entirely undamaged and uninstalled.
• 📉 Restocking Fee: A standard 15% restocking fee will be deducted from the final refund amount.
• ❌ Strict Exclusion: Any brake kits that have been fully installed, used on vehicles, or damaged by user errors are strictly non-returnable.

🔹 2.5 Logistics & Delivery Exceptions

• 📦 Carrier Faults: If a package is lost or arrives severely broken, XOD Brakes will issue a full refund or resend at our expense.
• 📍 Wrong Address: If a delivery fails due to an incorrect address provided by the customer, the customer covers the reshipping cost.
• 🚫 Package Rejection: If a customer rejects a perfectly intact package, round-trip logistics costs (€20 - €50) will be deducted from the refund.

3️⃣ Product Exchange Policy

❌ No Direct Exchanges: Due to high international logistics turnovers, we do not support direct product exchanges. If you accidentally ordered the wrong size or model, please follow our standard return process for a refund and place a fresh order for the correct matching parts.

📦 4. Step-by-Step Return Process

• 1️⃣ Submit Request: Email service@xodbrakes.com stating your order number and clear return reasons.
• 2️⃣ Get Approval: Our team verifies eligibility within 2 business days and issues a designated return warehouse address.
• 3️⃣ Ship Out: Safely box the goods in their original packaging and mail them out within 7 natural days of approval.
• 4️⃣ Upload Tracking: Send our support email your return tracking number, carrier name, and a snapshot of the shipping receipt.
• 5️⃣ Inspection & Payout: Once checked and checked against serial numbers, we notify you and refund your original account within 3–5 business days.

📍 5. Corporate Return Logistics Address

• 📦 Packaging Guard: Customers are responsible for padding and securing return parcels properly to avoid devastating handling damage during international transit.
• 🏢 Official Logistics Hub:
  
  Recipient: LIU CHAO (Shenzhen Honglan E-commerce Co., Ltd.)
  Address: Room 805, Yisheng Building, No. 13 Zhongxing Road, Nansan Community, Buji Subdistrict, Longgang District
  City/Province: Shenzhen, Guangdong Province
  Postal Code: 518112
  Country: China
  Phone: +86 18043414595