Terms & Conditions

1. Scope, Merchant Identity & Acceptance

xodbrakes.com is operated by Shenzhen Honglan E-commerce Co., Ltd. References to "XOD Brakes", "XOD", "we", "us" or "our" in these Terms refer to the website operator unless the context states otherwise.

XOD Brakes operates as an authorized online retailer and distributor specializing in aftermarket XOD hydraulic braking systems and related accessories. This website is not the official factory website of the XOD brand owner.

By accessing this website, creating an account, submitting an order or purchasing a product, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please do not use the website or place an order.

These Terms apply to ordinary retail website use and retail orders. B2B, wholesale, fleet, OEM or other commercial orders may also be subject to a separate quotation, purchase order, invoice or written agreement. If a specifically negotiated written B2B agreement conflicts with these general Terms, the specifically negotiated written agreement controls for that commercial transaction.

2. Accounts, Eligibility & Customer Information

2.1 Eligibility

You must have legal capacity to enter into a purchase contract in your jurisdiction. If you are under the applicable age of majority, use of the website and purchases must be supervised or authorized by a parent or legal guardian where required by law.

2.2 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for promptly notifying XOD Brakes if you reasonably believe your account has been accessed without authorization.

2.3 Accurate Order Information

Customers must provide accurate contact, shipping, billing and order information. Incorrect or incomplete information may delay payment verification, order processing, customization, delivery or after-sales support.

2.4 Privacy

Personal information is handled in accordance with the XOD Privacy Policy . Transaction, support, fitment and customization records may be retained where reasonably necessary for order fulfillment, customer service, warranty handling, fraud prevention, legal compliance and dispute resolution, subject to applicable privacy law.

3. Product Information, Fitment & Customer Specifications

3.1 Product Information

We aim to keep product descriptions, specifications, images, compatibility information and pricing accurate. Minor visual differences, packaging updates or manufacturing revisions may occur where they do not materially change the product ordered.

3.2 Hydraulic Brake Compatibility

Compatibility can vary by vehicle model, production year, front or rear wheel position, brake disc side, caliper mounting position, fork or swingarm structure, rotor size, hose routing, brake lever connector, motor cut-off sensor and other vehicle-specific factors.

Customers who are unsure about fitment should review the XOD Hydraulic Brake Compatibility FAQ and contact XOD Brakes before ordering with clear vehicle and brake-layout photos.

3.3 Customer-Supplied Information

When XOD Brakes prepares, recommends or customizes a product based on customer-supplied information, the customer is responsible for ensuring that the information is complete and accurate.

This may include vehicle make/model/version, wheel position, required hose length, brake lever interface, sensor connector, caliper direction, internal caliper piston configuration, mounting details and reference photos.

If XOD Brakes gives a written compatibility recommendation based on accurate customer information and the supplied configuration materially fails to match that written recommendation, the customer should contact XOD Brakes so the issue can be reviewed under the applicable return, warranty or remedy process.

4. Orders, Pricing, Payment & Order Acceptance

4.1 Order Submission and Acceptance

An order confirmation or automated email may acknowledge that we received your order, but it does not necessarily mean the order has entered final fulfillment. We may verify payment, stock availability, product configuration, shipping information or customization feasibility before fulfillment begins.

4.2 Pricing and Obvious Errors

Prices shown on the website are subject to change before an order is placed. Once an order is accepted, we will not change the confirmed product price solely because the website price later changes.

If an obvious pricing, specification or system error is discovered before fulfillment, we may contact the customer to confirm the correct information. If the customer does not accept the correction, the affected order may be cancelled and any collected payment for the cancelled item will be refunded.

4.3 Payment Verification

Orders may be held or cancelled if payment is declined, reversed, flagged for suspected fraud or cannot reasonably be verified. Any fraud screening or account review will be conducted subject to applicable law and our Privacy Policy.

5. Standard Product Order Modification & Cancellation

For standard, non-customized stock products, contact service@xodbrakes.com as soon as possible and preferably within 12 hours after placing the order if you need to request a change or cancellation.

• A cancellation or modification is not complete until XOD Brakes confirms it in writing.
• If warehouse fulfillment, packaging, carrier handoff or dispatch has already started, we may be unable to cancel or modify the order.
• After dispatch, an eligible unwanted standard product must follow the XOD Return & Refund Policy .
• Customized and made-to-order products are governed by Section 6 below and may become non-cancellable before shipment.

6. Customized / Made-to-Order Hydraulic Brake Products

Many electric scooters, e-bikes, electric trikes, electric motorcycles and custom light electric vehicles require vehicle-specific hydraulic brake configurations. XOD Brakes may therefore prepare products according to customer-specific requirements.

6.1 Examples of Custom Specifications

6.2 Written Customization Confirmation

Written confirmation may include email, WhatsApp messages, website chat records or another written communication between the customer and XOD Brakes.

Before customization begins, XOD Brakes may confirm the final vehicle information, hose length, connector, sensor, caliper orientation, piston configuration, estimated preparation time and other relevant specifications.

6.3 When a Custom Order Becomes Non-Cancellable

1. The customer provides vehicle information and customization requirements.
2. XOD Brakes reviews the request and confirms the proposed specifications and estimated preparation time.
3. The customer confirms the final specifications in writing.
4. XOD Brakes confirms that customization, preparation or production has started.

6.4 Customer-Supplied Incorrect Specifications

If the delivered custom product matches the final specifications confirmed by the customer, an incompatibility caused by inaccurate customer-supplied or customer-approved information is not treated as an XOD shipping error or manufacturing error.

6.5 XOD Customization Error

If the delivered custom product materially differs from the final written specifications confirmed with XOD Brakes and that difference prevents normal installation or intended use, contact us with clear evidence.

Depending on the verified issue, an appropriate remedy may include technical support, a correct component, a remake/replacement or a refund where another reasonable remedy cannot resolve the problem.

Nothing in this Section limits mandatory rights relating to defective or non-conforming goods that cannot legally be excluded.

7. Processing, Shipping & Delivery

7.1 Standard Stock Orders

Processing and delivery estimates for standard stock products are described in the XOD Shipping Policy . Delivery estimates are estimates rather than guarantees unless XOD Brakes expressly agrees otherwise in writing.

7.2 Customized Order Preparation Time

Customized or made-to-order hydraulic brake products may require an additional preparation or production period before dispatch. The estimated preparation time will normally be communicated through email, WhatsApp, website chat or another written order communication before customization begins.

Any general website wording such as "24H Dispatch" or similar fast-dispatch messaging applies only to eligible in-stock standard products unless a product page or written order confirmation expressly states otherwise. Custom preparation time is separate from carrier transit time.

7.3 Customer Response Delays

If an order requires compatibility or customization confirmation, processing may be paused until the customer provides the information or approval reasonably required to continue. Delays caused by missing customer confirmation do not count as carrier transit delay.

8. Returns, Refunds, Exchanges & Warranty

Returns, refunds, customer-initiated international return shipping, possible customs or clearance charges, product-condition requirements, refused deliveries and customized-product restrictions are governed by the XOD Return & Refund Policy .

Warranty claims are separate from voluntary change-of-mind returns. Product warranty coverage, exclusions and claim requirements are described in the XOD Warranty Policy .

9. Installation, Modification & Safety-Critical Use

Hydraulic brakes are safety-critical vehicle components. Customers are responsible for confirming fitment, following appropriate installation procedures and testing braking performance safely before normal riding.

• If you are not experienced with hydraulic brake installation, hose cutting, fittings, mineral oil or brake bleeding, use a qualified or experienced installer.
• Keep brake pads and rotors free from oil, grease and contamination.
• After installation or adjustment, verify caliper alignment, rotor clearance, hose routing, fastener security, brake lever operation and any motor cut-off sensor function.
• Test the braking system at low speed in a safe area before normal use.
• Customer modifications, incorrect installation, incompatible fluids or unauthorized disassembly may affect return or warranty eligibility where the issue is caused by that modification or installation.

For product-specific instructions, review the XOD Hydraulic Brake Installation & User Manual .

10. B2B, Wholesale, Fleet & Commercial Orders

XOD Brakes also supports bike shops, fleet operators, distributors, repair businesses, vehicle manufacturers and other commercial buyers. B2B orders may involve separate pricing, minimum quantities, production schedules, logo customization, technical specifications, payment terms or warranty arrangements.

A separate quotation, invoice, purchase order or written wholesale agreement may supplement these Terms. Where a specifically negotiated written commercial term conflicts with these general website Terms, the specifically negotiated term controls for that B2B transaction.

Commercial customers can review the XOD Hydraulic Brakes Wholesale & B2B page or contact our support team for a written quotation.

11. Intellectual Property & Website Content

Unless otherwise stated, the website layout, original text, product photography, graphics, videos, guides and other original site content are owned by, licensed to or lawfully used by XOD Brakes and are protected by applicable intellectual-property laws.

You may view the website and use product information for ordinary shopping, installation reference and other lawful personal or business purchasing purposes. Unauthorized copying, automated scraping, republication, commercial reproduction or use of site content to impersonate XOD Brakes or misrepresent an affiliation is prohibited unless permission has been granted.

XOD and other third-party trademarks remain the property of their respective owners. Nothing in these Terms transfers trademark ownership to the customer.

12. Prohibited Conduct & Transaction Integrity

You must not use the website or ordering system to:

• submit knowingly false, fraudulent or unauthorized orders;
• attempt to bypass checkout, payment, security or account protections;
• introduce malicious code, interfere with website operation or probe systems without authorization;
• submit fabricated delivery, defect, customization or non-receipt claims;
• misuse promotional codes, referral systems or refund processes in a deceptive manner;
• infringe intellectual-property, privacy or other legal rights.

Where reasonably necessary to respond to suspected fraud, payment disputes or chargebacks, XOD Brakes may preserve and provide relevant transaction records, tracking data, delivery evidence, support communications and written customization confirmations to payment providers, financial institutions or other authorized dispute-resolution parties, subject to applicable privacy law.

Nothing in this section prevents a customer from raising a legitimate payment dispute, statutory claim or consumer complaint in good faith.

13. Third-Party Services, External Links & Force Majeure

13.1 Third-Party Services

The website may rely on third-party payment providers, carriers, logistics partners, analytics tools or external websites. Their services may be subject to separate terms and privacy practices. XOD Brakes is not responsible for independent third-party content or conduct beyond the extent required by applicable law.

13.2 External Links

External links are provided for convenience or reference. A link does not automatically mean that XOD Brakes controls or endorses every statement, product or service on the external website.

13.3 Force Majeure and Events Outside Reasonable Control

To the extent permitted by law, XOD Brakes is not responsible for delay or failure caused by events reasonably outside its control, such as severe weather, natural disaster, war, government action, customs disruption, carrier interruption, labor disruption, widespread network failure or other comparable events.

This clause does not remove mandatory customer remedies where applicable law provides them.

14. Liability, Governing Law & Consumer Rights

14.1 Responsibility for Customer Installation or Modification

XOD Brakes is not responsible for loss or damage caused solely by incorrect installation, incompatible vehicle modification, misuse, unauthorized alteration, incorrect hydraulic fluid or failure to follow safety instructions, except where applicable law provides otherwise.

14.2 Liability Limitations

To the maximum extent permitted by applicable law, XOD Brakes excludes liability for indirect or consequential loss that was not reasonably foreseeable from a breach.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability where exclusion is prohibited by applicable consumer or product-safety law.

14.3 Governing Law

These Terms are governed by the laws applicable to the registered business jurisdiction of Shenzhen Honglan E-commerce Co., Ltd., except that this choice of law does not deprive consumers of mandatory protections that apply under the law of their habitual residence or another law that cannot validly be excluded.

14.4 Resolving Problems

If a problem occurs, we encourage customers to contact service@xodbrakes.com first so we can review the order, product and available remedy.

This request to contact us first does not waive any statutory complaint, court, regulator, payment-provider or other dispute rights available under applicable law.

15. Changes to These Terms, Severability & Entire Agreement

15.1 Changes to These Terms

We may update these Terms to reflect legal, operational, product or website changes. Updated Terms will be published on this page with a revised date.

Unless applicable law requires otherwise, changes generally apply prospectively and do not retroactively remove rights already attached to an accepted order.

15.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in effect to the extent permitted by law.

15.3 No Waiver

Failure to enforce a provision on one occasion does not automatically waive the right to enforce that provision later.

15.4 Entire Agreement

These Terms, together with applicable product-page terms, the Return & Refund Policy, Shipping Policy, Warranty Policy, Privacy Policy and any specifically agreed written custom-order or B2B terms, form the relevant agreement governing use of the website and purchases from XOD Brakes.

16. Contact XOD Brakes

For order questions, fitment confirmation, customized brake requirements, cancellation requests or policy questions, contact XOD Brakes before shipping, modifying or installing a product when possible.

For returns, always follow the return authorization instructions in the XOD Return & Refund Policy before sending a parcel.