Shipping Policy
✈️ Global Shipping Policy
Fast, reliable, and transparent shipping from our warehouse to your door.
🌍 I. Shipping Destinations & Taxes
- 📍 Coverage: We ship worldwide, with exceptions only for regions unreachable by standard logistics.
- 📦 Shipping Costs: Shipping fees are already included in the displayed product prices.
- 💳 VAT & Duties: All product prices are exclusive of Value Added Tax (VAT). Depending on your country, extra import duties may apply. These will be calculated at checkout or notified via email.
⏱️ II. Processing & Delivery Times
- ⚙️ Processing Time: Orders are processed within 12 - 24 hours on business days (excluding weekends and public holidays).
- 🏭 Dispatch: Orders are dispatched from our Poland Warehouse within 24 business hours.
- 🚚 Estimated Delivery: 7 to 12 business days. (Actual delivery time may vary slightly depending on local logistics conditions.)
- ⏳ Out of Stock: If an item is temporarily out of stock, please allow 10 - 14 business days for preparation and dispatch.
🔍 III. Order Tracking
Once your order is shipped, you can track it via:
- Logging into your account, navigating to "Order Details", and clicking "Track".
- Using the universal tracking platform 17track.net. Simply enter your tracking number and carrier name.
🤝 IV. Customer Support & Delays
- 💬 Assistance: We are committed to replying within 24 hours. Contact us at service@xodbrakes.com.
- ⚠️ Force Majeure Delays: Traditional holidays (e.g., Christmas, Spring Festival, Black Friday), severe weather, customs inspections, or other unforeseen events may cause delivery delays. Please check your tracking information regularly for the latest updates.