🛡️ 100% Genuine XOD Official Store | 1-Year Manufacturer Warranty
✈️ Fast Global Shipping to US, EU & UK | Dispatched in 48 Hours
⚡ The Ultimate Hydraulic Upgrade for E-Bikes, Scooters & Custom Builds
🤝 B2B Wholesale & Custom Fleet Solutions Available | Contact Us

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Shipping Policy

✈️ Global Shipping Policy

Fast, reliable, and transparent shipping from our warehouse to your door.

🌍 I. Shipping Destinations & Taxes

  • 📍 Coverage: We ship worldwide, with exceptions only for regions unreachable by standard logistics.
  • 📦 Shipping Costs: Shipping fees are already included in the displayed product prices.
  • 💳 VAT & Duties: All product prices are exclusive of Value Added Tax (VAT). Depending on your country, extra import duties may apply. These will be calculated at checkout or notified via email.

⏱️ II. Processing & Delivery Times

  • ⚙️ Processing Time: Orders are processed within 12 - 24 hours on business days (excluding weekends and public holidays).
  • 🏭 Dispatch: Orders are dispatched from our Poland Warehouse within 24 business hours.
  • 🚚 Estimated Delivery: 7 to 12 business days. (Actual delivery time may vary slightly depending on local logistics conditions.)
  • Out of Stock: If an item is temporarily out of stock, please allow 10 - 14 business days for preparation and dispatch.

🔍 III. Order Tracking

Once your order is shipped, you can track it via:

  • Logging into your account, navigating to "Order Details", and clicking "Track".
  • Using the universal tracking platform 17track.net. Simply enter your tracking number and carrier name.

🤝 IV. Customer Support & Delays

  • 💬 Assistance: We are committed to replying within 24 hours. Contact us at service@xodbrakes.com.
  • ⚠️ Force Majeure Delays: Traditional holidays (e.g., Christmas, Spring Festival, Black Friday), severe weather, customs inspections, or other unforeseen events may cause delivery delays. Please check your tracking information regularly for the latest updates.