Shipping Policy
Shipping, Processing & Custom Order Delivery
This Shipping Policy explains how XOD Brakes processes and ships standard in-stock products, customized hydraulic brake orders, backordered products and international deliveries.
Last updated: September 13, 2026
| Order Type | Typical Timing | Important Note |
|---|---|---|
| Standard in-stock product | Usually 1-2 business days processing, followed by approximately 6-10 business days transit | Typical total delivery window: approximately 7-12 business days |
| Eligible 24H dispatch order | Some eligible in-stock orders may leave fulfillment within approximately 24 operational hours | 24H dispatch is not a universal delivery-time guarantee |
| Customized hydraulic brake order | Preparation or production time is confirmed separately before customization begins | Custom preparation time is separate from carrier transit time |
| Backordered product | May require approximately 10-14 additional business days for replenishment or production | Actual timing depends on component availability |
| Order awaiting customer confirmation | Processing may be paused | Timing resumes after the required customer information or approval is received |
1. Shipping Destinations & Service Coverage
XOD Brakes ships hydraulic brake systems, replacement parts and compatible accessories to major international destinations.
Service availability may vary for remote islands, restricted postal zones, military addresses or destinations where carriers cannot reliably transport the order.
If your address is outside our normal service area, XOD Brakes may contact you before shipment to confirm whether delivery is available and whether additional arrangements are required.
Supported through available international and local last-mile carrier networks.
Major European destinations are supported, subject to carrier and postal-zone availability.
Availability and delivery time depend on the destination, carrier route and customs environment.
2. Standard In-Stock Order Processing
Standard products that are available in stock are normally prepared for shipment within approximately 1-2 business days, excluding weekends and applicable holidays.
2.1 What Does "24H Dispatch" Mean?
Certain eligible in-stock orders may be packed and transferred to the logistics network within approximately 24 operational hours.
"24H Dispatch" refers to fulfillment or dispatch speed. It does not mean the order will be delivered to the customer within 24 hours.
2.2 Business Days
Business days generally exclude weekends and public holidays affecting our fulfillment operation or the relevant carrier network.
3. Customized / Made-to-Order Hydraulic Brake Processing
Customized hydraulic brakes require different processing from ordinary in-stock products because the final configuration may need to be prepared specifically for the customer's vehicle or project.
3.1 Examples of Custom Preparation
Front or rear hose length prepared according to customer-confirmed requirements.
Vehicle-specific lever interface, wiring or connector configuration.
Vehicle-specific sensor connector or motor power-off configuration.
Wheel position, caliper direction or vehicle-specific brake layout.
Customer-requested internal piston configuration or related caliper setup.
Special fittings, mounting direction or another agreed configuration.
3.2 Custom Preparation Time
Customized orders do not automatically follow the standard 1-2 business day processing or 24H dispatch estimate.
Before customization begins, XOD Brakes will normally communicate the estimated preparation or production time through Email, WhatsApp, Website Chat or another written order communication.
- Customer provides vehicle information and customization requirements.
- XOD Brakes reviews compatibility and confirms the proposed configuration.
- Customer confirms the final specifications in writing.
- XOD Brakes confirms the estimated preparation time and begins customization or production preparation.
- After the customized product is completed, inspected and packed, carrier transit begins.
The final delivery time for a customized brake order consists of two separate periods:
- customized preparation / production time; and
- international carrier transit time after dispatch.
3.3 Waiting for Customer Confirmation
If XOD Brakes requires additional vehicle photos, hose measurements, connector information or written confirmation before customization, processing may be paused until the required information is received.
A delay caused by waiting for required customer information or confirmation is not counted as carrier transit time or standard warehouse processing delay.
Custom order cancellation rules are explained in the XOD Terms & Conditions and XOD Return & Refund Policy .
4. Backordered or Temporarily Out-of-Stock Products
Some brake components, special calipers or less common configurations may temporarily require replenishment or an additional manufacturer production run.
Where this occurs, preparation may require approximately 10-14 additional business days, although actual timing depends on component availability and production.
Backorder vs. Customized Order
A backordered product is not necessarily a customized product. A backorder means the standard item is temporarily unavailable, while a customized product is specifically prepared according to customer-confirmed specifications.
5. International Transit & Delivery Estimates
After an eligible standard order has been processed and transferred to the carrier, normal international transit is typically approximately 6-10 business days.
Under normal conditions, the typical total delivery window for a standard in-stock order is approximately 7-12 business days.
5.1 When Does Transit Time Start?
Carrier transit time starts after the parcel has been prepared, dispatched and accepted into the logistics network.
Preparation time for customized products or backordered goods is separate and occurs before carrier transit begins.
6. Shipping Charges, Duties, VAT & Customs
6.1 Standard Shipping
For eligible retail orders within our supported markets, standard international shipping is generally included in the displayed purchasing arrangement unless a different charge is clearly shown at checkout.
6.2 Duties and VAT
For our main supported routes, including many orders shipped to the United States and Europe, the checkout or product pricing arrangement is intended to include the applicable standard import logistics, duties or VAT where stated.
Customers should rely on the price and shipping information shown during checkout for their destination.
6.3 Exceptional Customs Situations
Customs authorities retain independent control over customs inspections and import procedures. Unusual customs circumstances, incorrect customer-provided information or destination-specific requirements may require additional documentation or action.
If a destination or checkout arrangement does not include a particular import tax or charge, that information should be disclosed during the purchasing process where reasonably available.
7. Order Tracking
Tracking information is normally generated after the parcel is prepared and transferred into the shipping network.
7.1 Where to Find Tracking
- Shipping confirmation email.
- XOD Brakes customer account or order details, where available.
- Carrier tracking portal using the tracking number provided.
7.2 Tracking Updates
International tracking may not update continuously at every stage. Temporary gaps can occur during export processing, customs transfer or handoff between international and last-mile carriers.
A temporary tracking gap does not automatically mean that the parcel is lost.
8. Shipping Address Changes & Customer Information
Customers are responsible for providing a complete and accurate delivery address, recipient name, postal code, phone number and other information reasonably required for delivery.
8.1 Address Change Before Dispatch
If you notice an address error, contact service@xodbrakes.com immediately.
We will attempt to update the address if fulfillment and carrier processing have not progressed too far, but an address change cannot be guaranteed after processing begins.
8.2 Address Change After Dispatch
After carrier handoff, address changes may be unavailable or may require carrier approval and additional logistics costs.
9. Failed Delivery, Refused & Unclaimed Parcels
9.1 Incorrect or Incomplete Address
If delivery fails because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable re-delivery, return shipping or related logistics costs where legally permitted.
9.2 Unclaimed Parcel
If the carrier attempts delivery or makes a parcel available for collection and the customer does not collect it within the carrier's required period, the parcel may be returned to the sender or logistics facility.
9.3 Refused Delivery
Refusing an intact shipment does not automatically create a free return or full-refund entitlement.
Where permitted by applicable law, actual reasonable shipping, return logistics and customs-related costs caused by an unjustified refusal may be deducted from an otherwise eligible refund.
For full return conditions, review the XOD Return & Refund Policy .
10. Lost, Damaged or Delivery-Issue Parcels
10.1 Suspected Lost Parcel
If tracking stops updating for an unusually long period or the parcel appears lost, contact XOD Brakes so we can review the tracking history and work with the relevant logistics provider.
10.2 Damaged Delivery
If the parcel arrives with visible transportation damage, take clear photos of the outer package, shipping label, internal packaging and affected product as soon as possible.
Contact service@xodbrakes.com with your order number and evidence so the issue can be reviewed.
10.3 Shipping Protection
XOD Shipping Protection is an optional checkout service for eligible destinations and may provide additional assistance for qualifying lost, damaged or delivery-related claims.
Coverage eligibility and claim requirements are governed by the XOD Shipping Protection Policy .
11. Customs, Seasonal & Force Majeure Delays
International delivery can occasionally be affected by circumstances outside the reasonable control of XOD Brakes or the original fulfillment location.
Examples may include:
- customs inspection or clearance delays;
- Black Friday, Christmas or other peak logistics periods;
- severe weather or natural disasters;
- airline or transportation network disruption;
- labor disruption;
- government restrictions or regulatory action;
- regional conflict or other major force majeure events.
We will provide reasonable support and available tracking information, but delivery estimates may be extended when these events occur.
12. Return Shipping Is Different From Original Delivery
The outbound shipping terms in this policy do not mean that customer-initiated returns include free international return shipping.
For an eligible change-of-mind or customer-ordering-error return, the customer normally arranges shipment back to the authorized return location in China and pays the direct international return shipping cost.
International return parcels may also be subject to customs, brokerage, re-entry or clearance charges depending on the carrier and customs authority.
Complete return eligibility, estimated return shipping costs, customs responsibilities and authorization requirements are explained in the XOD Return & Refund Policy .
13. B2B, Wholesale & Custom Fleet Shipping
Wholesale, fleet, distributor, OEM and other commercial orders may require different production, packing, freight and shipping arrangements from ordinary retail parcels.
Shipping terms for a B2B order may be confirmed through a quotation, invoice, purchase order or other written commercial agreement.
Where a specifically negotiated B2B shipping arrangement differs from this standard retail Shipping Policy, the written commercial arrangement applies to that transaction.
Commercial customers can review the XOD Hydraulic Brakes Wholesale & B2B page .
14. XOD Shipping FAQ
Does XOD Brakes ship within 24 hours?
Some eligible standard in-stock orders may be dispatched within approximately 24 operational hours. Customized, backordered or confirmation-required orders may require additional preparation time.
Does 24H Dispatch mean 24-hour delivery?
No. 24H Dispatch refers to eligible fulfillment speed before carrier transit. International transit normally takes additional business days.
How long does standard XOD shipping take?
Standard in-stock orders typically require approximately 1-2 business days processing and 6-10 business days carrier transit, giving a typical total window of approximately 7-12 business days under normal conditions.
How long does a customized XOD hydraulic brake take to ship?
Customized brake preparation time varies according to the requested hose length, connector, sensor, caliper, piston or other configuration. XOD Brakes will normally confirm the estimated preparation time in writing before customization begins.
Does the 7-12 day estimate include custom production?
No. The standard 7-12 business day estimate applies to eligible standard in-stock orders. Customized preparation time occurs before carrier transit and is confirmed separately.
What happens if an item is temporarily out of stock?
A backordered component may require approximately 10-14 additional business days for replenishment or production, depending on availability.
Why has my tracking stopped updating?
International parcels can temporarily stop showing new scans during export processing, customs clearance or transfer between carriers. Contact XOD Brakes if the tracking remains unchanged for an unusually long period.
Can I change my shipping address after ordering?
Contact XOD Brakes immediately. We will try to update the address before fulfillment progresses, but changes cannot be guaranteed after processing or carrier handoff.
Who pays return shipping if I ordered the wrong brake?
If the standard product is eligible for a customer-initiated return, the customer normally arranges and pays the international return shipping. Review the XOD Return & Refund Policy before sending any parcel.
15. Related XOD Policies & Support
16. Contact XOD Brakes
Contact our support team if you need help with shipping, tracking, customized-order preparation or a delivery issue.
XOD Brakes is operated by Shenzhen Honglan E-commerce Co., Ltd.